Terms & Policy
Clients should arrive 5-15 minutes before scheduled time. If for any reason you may be late, please call before hand. Your time starts at your scheduled appointment time and still ends at scheduled appointment time. For any reason you may be late your appointment time does get cut and you are still required to pay full price. For any reason the massage therapist is running, they are responsible for making up for that time and giving the client their full time.
Please call or Email to cancel/ reschedule your appointment (801) 902-9750 /firstname.lastname@example.org) 24hours before scheduled appointment. If for ANY reason you are unable to cancel or reschedule your appointment more then 24 hours your card that is placed on file to hold your appointment will be charged 50% the full value of your scheduled appointment. Either your card on file will be charged or gift card will be charged.
Strong Healings send multiple reminders of your upcoming appointment. We send out a confirmation 24 hours before your appointment and a reminder 1 hour before your appointment. Giving you plenty of options to notify us if you are not going to make it to your scheduled appointment. You must call our office or email Brittney to notify of cancelation or if you think you'll be late. If you still choose to no call no show we charge full price of the scheduled appointment. These appointment times are blocked for you and our therapist, canceling last minute or no showing takes away from having an appointment. Therapist are paid by commission only, when we charge you the cancelation fee this allows us to still pay our therapist for their time they blocked away for that appointment. If you have a couple no shows on your recored you will be required to pay full price of appointment at time of scheduling your appointment. If you have no shows on your recored your cancelation fee then becomes full price of appointment. Please do not text or call the number that sends you the reminder. THAT WILL NOT GET BACK TO US. Please only call (801) 902-9750.
Strong Healings Massage does not guaranty any refunds, do to the fact that clients are not charged anything until they have been notified of price at check out.
Strong Healings Massage will not charge full price or at all to clients that have felt in danger at any time for any reason, if you were over charged, or if client chooses to cut treatment short.
Strong Healings Massage does not provide refunds 24hrs after treatment, or if the appointment was already discounted, or if client received their full appointment time. DON’T KEEP SEEING A THERAPIST IF YOU DIDN’T LIKE THE MASSAGE THE FIRST TIME WITH THEM. As a massage therapist I have seen hands on that every massage therapist is different and have their own way of giving a massage/treatment. To one client they may love a therapist but to another client they may not like that same therapist. Which also means every clients needs and wants are different from their pressure to what they are looking to get out of the massage. Each client signs an intake form stating they will inform the therapist before or during their treatment if anything needs to be adjusted or if the client feels uncomfortable.
Cleaning of office:
Strong Healings insures the health and safety of our clients. We change our sheets, face covers, and towels after every appointment. We wash and disinfect our tools, chairs, handles, and surface area's after every appointment. Sheets, face covers, and towels are washed before using them again. Masks are required for our therapist to wear during the appointment. Our clients have the option to wear a mask during their appointment or to take it off. Every client will have their temperature check when they arrive, if the client has a fever they will be asked to leave and their appointment will be canceled. We do our best to keep our staff and clients safe and healthy. Our therapist will cancel all their appointments if they are sick or feel like they are getting sick. We ask that our clients will do the same and not come to their appointment if they are feeling sick.
Clients are welcome to come dress as pleased. While being massaged you may be undressed to what the client feels is comfortable. More areas exposed helps the therapist get to those areas that need worked on. Clients are under a sheet and blanket at all times and only area’s reviled are the once being worked on. Than recovered as soon as done being worked on. If at ANY time the client feels uncomfortable or to exposed, they are welcome and we hope that the client notifies therapist so the issue may be resolved immediately.
Once in the massage room it becomes privet relaxing and most importantly professional atmosphere. Anything discussed or shared in the room will not be shared with anyone else.
Also while in the room at anytime the client has the right to end the massage, if client feel uncomfortable or does not wish to continue. Client will also not be charged for any part of treatment. This also goes for the therapist, they may also leave the room at anytime if they may feel uncomfortable or threaten and the massage will be done. Payment may or may not still be required this in the therapist hands.
Information given to Strong Healings either on intake form or told verbally, Is kept in notes that only Brittney S. has access to. Strong Healings may only share your information with a guardian or spouse. All questions that are asked on the intake form NEED to be answered to the best of your knowledge and to let your therapist know if anything has changed. Payment information is kept on your file and can be changed at anytime. We are unable to access the card number, or any card information. Your card on file is only charged if you cancel less then 24 hours, no show to your appointment, or choose to use that card as payment at check out.
Strong Healings staff is although is not required to give or tell you any of their personal information.
If you have been diagnosed by a professional for any reason (injury, disease, cancer, pregnancy) you are required to let your therapist know. Strong Helaings is not responsible for any harm that may come appon you during the massage. We do advise that you get an "OKAY" from your doctor to recieve a massage. Our therapist does although have the right to turn a client away if feels that treatment may be to harmful for the client or themselves.
Brittney is ONLY lisenced in Massage Therapy, she does not have the right or authority to diagnose anything of the client. She is allowed to give her opinion and how she feels. Massage Therapist can not diagnose but can adives you to speek with a professional.
Memberships are a great way to receive regular massages and receive a great deal. Our memberships are one (1) year long. You may pause your membership up to 3 months out of your 12 month memberships. Each paused month does not go toward your 12 month membership. If for any reason you may need to cancel your membership before the 12 months is up there will be an additional fee that you will have to be paid in order to cancel your memberships. Memberships are good for one 60, 90, or 120 minute massage depending on the one you have chosen. Payments are automatically pulled from your bank account at the first of every month. If you wish to receive more than 1 massage in a month, your membership locks you into that price and you just pay additionally at your next appointment. If you cancel your appointment the day of, or no show to your massage the card on file will be charged the cancelation fee. Your membership can not be the payment of your cancelation fee.
Gift Certificates Policy:
Gift certificate are a great gift. Gift certificates are NON-refundable, and may not be cashed in for any reason. Your gift certifiacte may only be redeemed for a massage ONLY. All gift certificates have an experation date on the card. Strong Healings does stand by this experation date and does not extend the date for any reason. Most certificates have 1 year to use. This is plenty of time to redeem a gift certificate that someone has gifted you or bought for yourself. If you purchased a gift certificate on a sale, your certificate may have an ealier experation date. When redeeming your certificate you are welcome to schedule the appointment you wish to have. If there is extra money left on the card you may leave it as a tip or use it for next time. If there is not enough money on the certifiacate you will be ask to pay the remaining another way. You may not use 2 gift certificates at one appointment.
Old Package Deals Policy:
Strong Healings does not sell Package deals anymore. But for those of you that still have one. They ALL EXPIRE ONE (1) year after purchase. On the card it does say never expires but this is for the intent that the client will be on top of their health and receive regular Massages. All clients were told at time of purchase that the package does expire. Due to Covid-19 we were only closed for the month of April. There for we will be happy to exend the experation date by 1 month. Besides that month of April Strong Healings has been open and working regular hours. Therefore that was your choice not to come in and redeem your package massage. Strong Healings is not reliable for to remind or notify clients of their packages.